Terms And Conditions

By placing a reservation with Hy’s Limousine you acknowledge and agree to the following policies and terms and conditions.

Rates / Reservations

For travel to and from most major airport and cities our standardized transfer rates apply.  For travel between locations where we do not have a flat rate, an hourly charge is calculated plus applicable fees.  All trips billed on an hourly basis have an hourly minimum.  Hourly minimums apply for all vehicles, check with office for current minimums.  All prices listed on confirmations are estimates only.  Rates are subject to change.  Additional charges for stops, waiting time, parking, etc. may apply.  Hourly trips are billed the number of hours the vehicle is ordered for, then in ½ hour increments, thereafter.  Client is responsible for the full payment of any overtime charges, beyond the original agreement.  Final charges for the trip are determined upon ride completion.  A voluntary gratuity is suggested to all clients for all reservations, but is not mandatory.  The voluntary gratuity is based on the service provided and is completely optional and at the discretion of the client.  
By making a reservations with Hy’s and providing your mobile number and email address, you agree to receive text message and email alerts and notifications concerning your reservation.  You can opt out of those alerts at any time by calling the office or logging into your account.  

Cancellation Policy / No-Show Fees

All cancellations MUST be made by phone only. email cancellations are not accepted.

*Cancellations for SEDAN service less than twenty-four (24) hours prior to scheduled pick-up time, will result in a cancellation fee equal to the full price of the trip fare plus any applicable fees incurred, parking, wait time, etc.

Cancellations for SUV, LIMO, SPRINTER/VAN, COACH BUS, LIMO BUS, & BUS service must be made by calling the office. A fifty (50) percent deposit is taken at time of reservation. This deposit is only refundable if cancelled thirty (30) days prior to trip date.  If cancellation is made less than thirty (14) days prior to reservation date for SUV, LIMO, SPRINTER/VAN, COACH BUS, LIMO BUS, & BUS service a cancellation fee equal to one hundred (100) percent of the trip total will be incurred. Deposits may be used for credit on future trips pending management approval.